Frequently Asked Questions

Everything you need to know about shopping with Shopena

What are your standard shipping times?

Standard shipping typically takes 3 to 7 business days within the continental United States. Expedited options are available at checkout for faster delivery.

What is your return policy?

We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.

How can I track my order?

Once your order ships, you will receive an email notification with a tracking number and a link to follow your package's journey.

Which payment methods do you accept?

Shopena accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Do you offer international shipping?

Currently, we ship to over 20 countries worldwide. Shipping costs and delivery times vary by location and are calculated during the checkout process.

How do I contact customer support?

Our support team is available 24/7 via email at [email protected] or through the live chat feature located at the bottom right of our website.